Terms & Conditions

To ensure a smooth and transparent experience, please review the Terms and Conditions specific to the service you’ve selected. Each service has unique guidelines and details that outline what’s included, what’s excluded, and what you can expect from our team. If you have any questions, please get in contact with us here.

BRAND BUILDER EMAIL AUTOMATIONS

BRAND BUILDER

INCLUDED:

  • Custom primary and secondary logo designs capturing your brand’s essence.
  • Typography package for a cohesive and eye-catching font system.
  • Curated color palette to amplify your brand message.
  • Comprehensive Brand Bible covering guidelines for logo usage, fonts, colors, and brand imagery.
  • Service completion within one week from project start.

EXCLUDED:

  • Additional logos or brand assets outside of the primary and secondary logos.
  • More than two rounds of design revisions; additional revisions may incur extra charges.
  • Ongoing brand support or consultation beyond the initial project deliverables.

CLIENT RESPONSIBILITES:

  • Complete the project questionnaire and upload all required brand assets at least 3 days before the project start date.
  • Provide timely feedback on designs to stay within the one-week timeline.

RETURN POLICY:

  • Due to the nature of this service, refunds or exchanges are not available after project commencement.
  • Refunds made outside of these terms are at the sole discretion of AA Creative Co.
  • If project direction becomes misaligned and a refund is issued, all creative assets, concepts, and files shared remain the property of AA Creative Co and may not be reused, replicated, or modified in any way.
  • For questions about the service, please contact us here before purchasing.

LICENSE INFORMATION:

  • Your purchase grants you the license to use the final, approved branding assets for your business only.
  • Resale, duplication, or distribution of the branding assets is strictly prohibited.
  • Fonts included in the typography package may require additional licensing for online use; it is the client’s responsibility to purchase these licenses as needed
  • All project files and assets are transferred upon final approval and completion; maintenance of these assets is the client’s responsibility.

DESIGN CREDIT:

  • AA Creative Co reserves the right to use images or samples of the work for promotional purposes, including websites, exhibitions, and publications.

EMAIL AUTOMATIONS

INCLUDED:

  • Five following automated customer workflows: Welcome Series, Browse Abandonment, Checkout Abandonment, Win-Back Campaigns, Post-Purchase Follow-Up. Please note, any additional workflows or variations will need to be scoped and billed separately.
  • Sixteen customized emails, tailored to each stage of the customer journey.
  • Custom pop-up design to grow your subscriber list and boost opt-ins.
  • Full setup and testing of all workflows to ensure smooth functionality.

EXCLUDED:

  • Ongoing email content creation or management after setup.
  • Advanced segmentation or complex customization beyond standard workflows.
  • More than two rounds of design revisions; extra rounds may incur additional charges.

CLIENT RESPONSIBILITIES:

  • Complete the project questionnaire and upload all required brand assets at least 3 days before the project start date.
  • Provide collaborator access to an email marketing platform subscription (e.g., Klaviyo) to support automated workflows.
  • Provide timely feedback on designs and workflows to stay on schedule.

RETURN POLICY:

  • Due to the nature of this service, refunds or exchanges are not available after project commencement. For questions about the service, please contact us here prior to purchase.

LICENSE INFORMATION:

  • This service grants you a license to use the provided email templates and designs for your business only. Resale, duplication, or distribution of the templates is prohibited.
  • The client is responsible for maintaining all files and assets after completion.

DESIGN CREDIT:

  • AA Creative Co reserves the right to use samples or screenshots of the work for promotional purposes, including on websites, exhibitions, and publications.